A technical support specialist at Geek Support Live consults with other employees and identifies technology problems; they then propose or collaborate on solutions. He will write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist at Geek Support Live is technologically savvy and focused on finding solutions to issues with media technology and information integration.
A technical support specialist at Geek Support Live will
- Provide information systems technical support for routine customer issues.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Identify problems with information technology system operations and provide potential workarounds.
- A technical support specialist at Geek Support Live will provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.