Terms and Conditions




The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by GEEK SUPPORT LIVE in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the GEEK SUPPORT LIVE Portal (defined below), or obtain Services (defined below).


Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.


Software, Materials, Services and other related information are collectively referred to as “Content.”

“You’ or “you”

“You” means you individually, any person, including any employer that you are acting on behalf of.


“User” means any person, including any employer that purchases Online Computer Support Plan with Geek Support Live.

“Geek Support Live Certified Technician/(s)”

“Geek Support Live Certified Technician means” technicians and specialists certified by Geek Support Live to perform the Services under this Agreement.

“Incident Based Plans”

“Incident Based Plans” offered by Geek Support Live are active until Customer’s software related computer issues are not resolved, and will not include any “Subscription based plans” or the like.

“Services” AND “Geek Support Live Portal”

All references to “Services” refer to any GEEK SUPPORT LIVE service delivered through Geek Support Live, under the plan that you enter into with GEEK SUPPORT LIVE through use of the GEEK SUPPORT LIVE Website www.geeksupportlive.com (the “Geek Support Live Portal”) or by calling the GEEK SUPPORT LIVE phone number mentioned on the Geek Support Live Website. These Terms of Use govern all plans available through the Geek Support Live Website. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services (“Plan Order”). “Materials”


means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the GEEK SUPPORT LIVE Portal are the proprietary and copyrighted work of GEEK SUPPORT LIVE and/or its suppliers. The definition of


does not include the design or layout of the GEEK SUPPORT LIVE web site or any other GEEK SUPPORT LIVE owned, operated, licensed or controlled website. “Software”


means a computer program of any kind, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).


You may order Services by submitting Plan Orders through the GEEK SUPPORT LIVE Portal or by calling GEEK SUPPORT LIVE. Once GEEK SUPPORT LIVE accepts the Plan Order submitted by you, then you will receive an email or call from GEEK SUPPORT LIVE at the email address or phone number that you provide or have provided to GEEK SUPPORT LIVE as part of the Registration Process for the Services. GEEK SUPPORT LIVE is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by GEEK SUPPORT LIVE of a Plan Order, you will have a Service Plan.


Subject to the Terms and Conditions, and other terms specific to each Service Plan, GEEK SUPPORT LIVE will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, GEEK SUPPORT LIVE will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. For more information, please refer to online documentation or call us at 1-855-481-5399. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.


Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by Geek Support Live. GEEK SUPPORT LIVE has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.

You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee”. Subject to the applicable Plan. For payments under the Incident Based Plan, apart from the Service Fee, you may be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.

When you purchased the Service, you agreed to a specific price and plan, where such plan maybe Incident Based Plan. All terms of Service Fee and/or any other fee payable under any mode of payment for the Service shall be set forth in the applicable Plan Order.

Credit Card Billing.

You may go online to Geek Support Live website www.geeksupportlive.com and choose the plan that best suits your needs and make payment online. You acknowledge and agree that neither Geek Support Live nor any GEEK SUPPORT LIVE affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly enter a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Geek Support Live’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.


You agree and acknowledge that Incident Based Plan will expire once your software related computer issues are resolved. If you would like to purchase additional plan, please call us at 1-855-481-5399 and speak with one of our Representative.


For Incident Based Plans, a full refund will be issued if GEEK SUPPORT LIVE has not been able to resolve even a single issue for you within 72 hours of your plan purchase with Geek Support Live. If there are one or more resolved issues, the fees for the Service will not be refundable. Notwithstanding this Geek Support Live may, at its sole discretion and on a case by case basis, agree to a refund of fees after deducting charges for servicing the User. For Incident Based Plans, you will be eligible for refund when any of the following criterions are met:

  1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  2. The issue is out of scope for the particular plan.
  3. 72 hours have not passed after the issue was last worked upon by a GEEK SUPPORT LIVE technician.


The GEEK SUPPORT LIVE Privacy Policy is an integral part of these Terms and Conditions. You agree that any information or data disclosed or sent to GEEK SUPPORT LIVE over the telephone, electronically or otherwise, is not confidential or proprietary to you. PERSONAL AND NON-COMMERCIAL USE LIMITATION Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan. NO UNLAWFUL OR PROHIBITED USE As a condition of your use of the Geek Support Live Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any Geek Support Live server, or the network(s) connected to any GEEK SUPPORT LIVE server, or interfere with any other party’s use and enjoyment of any of the Geek Support Live Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any Geek Support Live Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any Geek Support Live server or to any of the GEEK SUPPORT LIVE Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any GEEK SUPPORT LIVE Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order. FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF PLAN: Though Geek Support Live has no limits on the amount of online support requests an Incident Based Plan user may make until issue is resolved, however, each User’s use of the support services for the Incident Based Plans are subject to GEEK SUPPORT LIVE’S “fair use” policy. Under this policy, if at any time, in GEEK SUPPORT LIVE’S sole discretion, an Incident Based Plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using an Incident Based Plan for individual use, then Geek Support Live reserves the right to suspend or terminate Services. In addition, Geek Support Live reserves the right to suspend or terminate any Services of any User that Geek Support Live, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than User, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Geek Support Live; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service. LINKING You may not create hyperlinks to any portion of the Geek Support Live Portal, nor any Materials or Software posted therein. INDEMNITY You agree to indemnify, defend, and hold Geek Support Live, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys” fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other right of Geek Support Live or any other third party. You will cooperate as fully as reasonably required in GEEK SUPPORT LIVE ‘S defence of any claim. Geek Support Live reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Geek Support Live. You agree immediately to notify Geek Support Live of any unauthorized use of your account or any other breach of security known to you. GUESTS; LIMITED LICENSE TO USE OF GEEK SUPPORT LIVE PORTAL If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the GEEK SUPPORT LIVE Portal by current GEEK SUPPORT LIVE Users outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest”. As a Guest you may use the GEEK SUPPORT LIVE Portal and Materials specifically designated as available to guests on the GEEK SUPPORT LIVE Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by GEEK SUPPORT LIVE, (b) registering with GEEK SUPPORT LIVE and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license. LIMITED LICENSES TO USE THE GEEK SUPPORT LIVE PORTAL, MATERIALS AND SOFTWARE As permitted through a Service, you may use Materials and Software posted on the GEEK SUPPORT LIVE Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions. GENERAL LICENSE RESTRICTIONS Any other use of the GEEK SUPPORT LIVE Portal, Services, Materials or Software, other than as explicitly permitted by GEEK SUPPORT LIVE is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to GEEK SUPPORT LIVE and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited. USER RESPONSIBILITY In connection with obtaining Services, you agree that you will: 1. Cooperate with the GEEK SUPPORT LIVE Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true: 1. The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; 2. The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with GEEK SUPPORT LIVE’S support personnel. 2. Software/Data Backup: You understand and agree that GEEK SUPPORT LIVE shall under no circumstance be responsible for any lost or corrupted software or data. GEEK SUPPORT LIVE strongly recommends that you at all times maintain a complete data backup and disaster recovery plan. 3. Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify GEEK SUPPORT LIVE immediately of any unauthorized use of your account or any other breach of security. GEEK SUPPORT LIVE will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by GEEK SUPPORT LIVE or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder. AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES You hereby acknowledge that circumstances outside of GEEK SUPPORT LIVE’S reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in GEEK SUPPORT LIVE’S ability to schedule a support session. You hereby release GEEK SUPPORT LIVE from any and all liability, and agree that GEEK SUPPORT LIVE shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. GEEK SUPPORT LIVE or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control. EXCLUSIONS FROM “SERVICES” “Services” shall not include the following: 1. any item or activity not covered by the terms of a Plan Order; 2. service beyond the duration limitations identified in your Plan Order; 3. problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control; 4. Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan; 5. Problems that may and do result from: 1. External causes such as accident, abuse, misuse, or problems with electrical power; 2. Usage that is not in accordance with product instructions provided by manufacture; 3. Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or 4. Problems caused by using accessories, parts, or components not compatible with the product. 5. Non Compliance with the GEEK SUPPORT LIVE technician instructions for resolving the query. NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE GEEK SUPPORT LIVE PORTAL, OR THROUGH A SERVICE For your convenience, GEEK SUPPORT LIVE may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions. The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any GEEK SUPPORT LIVE Web site may be copied or retransmitted unless expressly permitted by GEEK SUPPORT LIVE. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE. END USER LICENSE AGREEMENTS (EULA) ” GENERALLY In connection with our Service, we may provide to you, the use of certain software which is owned by GEEK SUPPORT LIVE or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from GEEK SUPPORT LIVE or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA. EULA FOR GEEK SUPPORT LIVE SOFTWARE With regard to any Software made available to you by GEEK SUPPORT LIVE through the GEEK SUPPORT LIVE Portal for which your acceptance of a separate license agreement is not required (“GEEK SUPPORT LIVE Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by GEEK SUPPORT LIVE to use the GEEK SUPPORT LIVE Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the GEEK SUPPORT LIVE Software. You agree that the GEEK SUPPORT LIVE Software is the confidential and proprietary information of GEEK SUPPORT LIVE or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the GEEK SUPPORT LIVE Software, or otherwise reduce the GEEK SUPPORT LIVE Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the GEEK SUPPORT LIVE Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the GEEK SUPPORT LIVE Software. You acknowledge that this license is not a sale of intellectual property and that GEEK SUPPORT LIVE or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the GEEK SUPPORT LIVE Software and related documentation, as well as any corrections, updates and upgrades. The GEEK SUPPORT LIVE Software may be used only in the country of residence at the time of acceptance of these terms for use of the GEEK SUPPORT LIVE Software. Export of the GEEK SUPPORT LIVE Software is strictly prohibited. LIMITED SERVICE WARRANTY GEEK SUPPORT LIVE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW GEEK SUPPORT LIVE TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE. GEEK SUPPORT LIVE AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. GEEK SUPPORT LIVE AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. GEEK SUPPORT LIVE AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME. IN NO EVENT SHALL GEEK SUPPORT LIVE AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS. LIMITATION OF LIABILITY Notwithstanding anything to the contrary in no event shall GEEK SUPPORT LIVE be liable to you in excess of the amounts actually paid by you to GEEK SUPPORT LIVE under the Plan Order that is the subject of the dispute. . LIMITATIONS ON ACTIONS Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. TERM AND TERMINATION GEEK SUPPORT LIVE at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of GEEK SUPPORT LIVE: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service); (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, GEEK SUPPORT LIVE’S network, or the use and enjoyment of GEEK SUPPORT LIVE’S other users; (c) GEEK SUPPORT LIVE receives an order from a court to terminate the Service you are availing ; (d) if GEEK SUPPORT LIVE for any reason ceases to offer the Service; (e) if you are no longer a GEEK SUPPORT LIVE User, or (f) GEEK SUPPORT LIVE determines that you are abusing the Service.

GEEK SUPPORT LIVE, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

SEVERABILITY; WAIVER If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect.

GEEK SUPPORT LIVE’S failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. MODIFICATION GEEK SUPPORT LIVE reserves the right to amend the Terms and Condition, and the GEEK SUPPORT LIVE Portal at any time by (a) posting a revised version of the Terms and Conditions on the GEEK SUPPORT LIVE Portal (http://www.geeksupportlive.com), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to GEEK SUPPORT LIVE in connection with registration. You are responsible for regularly reviewing the GEEK SUPPORT LIVE website to be notified of any amendments to the Terms and Conditions. LAW; FORUM This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of the United States of America without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction. If user has any questions about the privacy Policy at our Web site, user can e-mail user inquiries to customerservice@geeksupportlive.com