The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by GEEK SUPPORT LIVE in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the GEEK SUPPORT LIVE Portal (defined below), or obtain Services (defined below).
Software, Materials, Services and other related information are collectively referred to as “Content.”
“You’ or “you”
“You” means you individually, any person, including any employer that you are acting on behalf of.
“User” means any person, including any employer that purchases Online Computer Support Plan with Geek Support Live.
“Geek Support Live Certified Technician/(s)”
“Geek Support Live Certified Technician means” technicians and specialists certified by Geek Support Live to perform the Services under this Agreement.
“Incident Based Plans”
“Incident Based Plans” offered by Geek Support Live are active until Customer’s software related computer issues are not resolved, and will not include any “Subscription based plans” or the like.
“Services” AND “Geek Support Live Portal”
means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the GEEK SUPPORT LIVE Portal are the proprietary and copyrighted work of GEEK SUPPORT LIVE and/or its suppliers. The definition of
does not include the design or layout of the GEEK SUPPORT LIVE web site or any other GEEK SUPPORT LIVE owned, operated, licensed or controlled website. “Software”
means a computer program of any kind, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
SUBMISSION OF PLAN ORDERS; SERVICE PLANS
You may order Services by submitting Plan Orders through the GEEK SUPPORT LIVE Portal or by calling GEEK SUPPORT LIVE. Once GEEK SUPPORT LIVE accepts the Plan Order submitted by you, then you will receive an email or call from GEEK SUPPORT LIVE at the email address or phone number that you provide or have provided to GEEK SUPPORT LIVE as part of the Registration Process for the Services. GEEK SUPPORT LIVE is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by GEEK SUPPORT LIVE of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, GEEK SUPPORT LIVE will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, GEEK SUPPORT LIVE will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. For more information, please refer to online documentation or call us at 1-855-481-5399. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. All payments against the plan orders will be collected by Geek Support Live. GEEK SUPPORT LIVE has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee”. Subject to the applicable Plan. For payments under the Incident Based Plan, apart from the Service Fee, you may be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe Incident Based Plan. All terms of Service Fee and/or any other fee payable under any mode of payment for the Service shall be set forth in the applicable Plan Order.
Credit Card Billing.
You may go online to Geek Support Live website www.geeksupportlive.com and choose the plan that best suits your needs and make payment online. You acknowledge and agree that neither Geek Support Live nor any GEEK SUPPORT LIVE affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly enter a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Geek Support Live’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.
You agree and acknowledge that Incident Based Plan will expire once your software related computer issues are resolved. If you would like to purchase additional plan, please call us at 1-855-481-5399 and speak with one of our Representative.
For Incident Based Plans, a full refund will be issued if GEEK SUPPORT LIVE has not been able to resolve even a single issue for you within 72 hours of your plan purchase with Geek Support Live. If there are one or more resolved issues, the fees for the Service will not be refundable. Notwithstanding this Geek Support Live may, at its sole discretion and on a case by case basis, agree to a refund of fees after deducting charges for servicing the User. For Incident Based Plans, you will be eligible for refund when any of the following criterions are met:
- You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
- The issue is out of scope for the particular plan.
- 72 hours have not passed after the issue was last worked upon by a GEEK SUPPORT LIVE technician.
GEEK SUPPORT LIVE, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
SEVERABILITY; WAIVER If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect.